Home - All news - Backstage - BACKSTAGE “With the new customer platform, we’re moving from the abacus to hyperspace”: Patrick Vancayseele, Director Retail Partners Oxybul
BACKSTAGE “With the new customer platform, we’re moving from the abacus to hyperspace”: Patrick Vancayseele, Director Retail Partners Oxybul

Oxybul is embracing a new phase this week (April 2021) with the launch of an integrated management tool. Patrick VANCAYSEELE, Director Retail Partners, explains why this is great news.

What will change with this new tool? 
With Salesforce, all the elements of a partner’s life, from canvassing to invoicing, will be stored in the same place. We are really moving from an abacus to hyperspace!

What impact will it have? 
It will allow us to divide administrative processing times by 10 and massively improve our response time for customers. It will be much easier to send out quotes and proposals.  We will also be able to consolidate our customer database and better track and follow-up quotes thanks to the archiving possibilities. 
Orders will also be processed faster. Invoicing, export documents: everything will be centralised in the same software.

The international department will be completely independent. 

Why is that important? 
We will be able to support our customers in their choices in line with their order history and improve our relationship with them. The improvement in efficiency means we can respond to a larger number of orders, whatever their size, and therefore manage more sales. And we will be able to manage our margins more precisely.

What are the next directions for Oxybul on the international market? 
We have an island in the Mediterranean, the United States and Russia in our sights…

Watch this space!

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