A benchmark brand for new baby gifts, Jacadi has just launched a dedicated chatbot to guide parents as they choose online gifts, 24/7.
2 years ago, Jacadi launched an R&D digital project. The aim was to design an online service that would offer the same quality of assistance to customers they would find in store.
The digital, retail and product teams worked hand-in-hand to design a chatbot, a genuine online assistant using artificial intelligence but most importantly providing the excellent customer relations and expertise of the sales assistants!
Accessible 24 hours a day, 7 days a week, with a mobile-first design to suit the lifestyle of today’s parents, the chatbot is an extra tool to compensate for the closure of certain stores because of the Covid pandemic. And it is another addition to the fabulous range of digital services (digital + retail) available from Jacadi.
As it’s not enough merely finding THE perfect gift, customers can also ask the Jacadi community questions on the website’s chat feed…and visit the smart concierge service to get advice by text or video call.
“WHAT’S NEXT? CONTINUE TO IMPROVE OUR TOOL TO PROVIDE EVEN MORE RELEVANT RECOMMENDATIONS,” EXPLAINS NILA, DIGITAL DEVELOPMENT MANAGER IN CHARGE OF THE PROJECT. “BUT IT’S PRETTY COMPLICATED BECAUSE WE HAVE TO COMBINE THE MOST SUITABLE PRODUCTS AS GIFTS, POPULAR PRODUCTS, STOCK AVAILABILITY…WHILE INCLUDING REAL-TIME NEW PRODUCTS TOO! “
Test it today here https://www.jacadi.fr/idees-cadeaux-assistant