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HUMAN POWER: “We’ve never been so close to our customers!”

Lucile, Oxybul Eveil et Jeux Community Manager, explains…

Lucile has stayed on deck to perform customer service moderating and front-office duties. She’s working closely with Anne and Claire from Customer Service. The three of them (instead of the usual 15!) are processing some 5,000 Oxybul orders that were cancelled when the e-shop closed.

It’s intense! But what’s great is that our customers are very kind!

“It’s tough… but nice,” says Lucile. Since the customer service call centre had to close following a confirmed case, all communication is by Messenger. It’s intense! But what’s great is that our customers are very kind and start almost every message with a word of encouragement!”

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