{"id":9838,"date":"2020-04-03T13:10:57","date_gmt":"2020-04-03T11:10:57","guid":{"rendered":"https:\/\/corporate-idkids-com.azurewebsites.net\/backstage-on-na-jamais-ete-aussi-proches-de-nos-clients\/"},"modified":"2020-04-06T16:52:38","modified_gmt":"2020-04-06T14:52:38","slug":"backstage-on-na-jamais-ete-aussi-proches-de-nos-clients","status":"publish","type":"post","link":"https:\/\/corporate.idkids.com\/en\/backstage-on-na-jamais-ete-aussi-proches-de-nos-clients\/","title":{"rendered":"HUMAN POWER: \u201cWe\u2019ve never been so close to our customers!\u201d"},"content":{"rendered":"\n

Lucile, Oxybul Eveil et Jeux Community Manager, explains…<\/strong><\/strong><\/p>\n\n\n\n

Lucile has stayed on deck to perform customer service moderating and front-office duties. She\u2019s working closely with Anne and Claire from Customer Service. The three of them (instead of the usual 15!) are processing some 5,000 Oxybul orders that were cancelled when the e-shop closed.<\/p>\n\n\n\n

It\u2019s intense! But what\u2019s great is that our customers are very kind<\/em><\/em>!<\/p><\/blockquote>\n\n\n\n

\u201cIt\u2019s tough… but nice,\u201d says Lucile. Since the customer service call centre had to close following a confirmed case, all communication is by Messenger. It\u2019s intense! But what\u2019s great is that our customers are very kind and start almost every message with a word of encouragement!\u201d<\/em><\/em><\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

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